BEYOND AWARENESS
Refund Policy
Beyond Awareness
Last updated: [Insert publication date]
At Beyond Awareness, we want you to feel confident about the resources you choose for your workplace. We provide detailed product descriptions and available previews to help you understand what you’re purchasing before you place an order.
Digital products and change-of-mind refunds
All Beyond Awareness products are digital resources supplied electronically.
Because digital products can be downloaded, saved and retained after purchase, we do not offer refunds for change of mind, including where:
You decide you no longer need the resources.
You purchase a product accidentally or select the wrong product or organisation-size licence.
You change your mind after completing your purchase.
You decide not to use the resources after downloading them.
Please review the product description, contents, pricing and organisation-size licence carefully before completing your purchase.
Problems with your purchase
We want you to receive the resources you’ve paid for.
If your download is missing, your files cannot be accessed or opened, or the product is materially different from its description, please contact us so we can investigate and help resolve the issue.
Depending on the circumstances and applicable consumer law, an appropriate remedy may include replacement files, correction of a problem or a refund.
Your consumer rights
Nothing in this Refund Policy excludes, restricts or modifies any rights or remedies you may have under applicable consumer protection laws.
Where a refund or other remedy is required by law, we will honour those obligations.
Digital delivery
Our products are intended to be delivered electronically after successful payment.
Where applicable law requires your express consent to begin immediate digital delivery and acknowledgement that you may lose a statutory withdrawal right, we will request this during checkout.
Contact us
If you experience a problem with your purchase, please contact:
Please include your order number, the product purchased and a brief description of the issue.
We aim to respond within 1–2 business days.